Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse the store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need  to complete your order. 

Prices are quoted in GBP at their full price - no VAT is added, as Broadacre Bears is not VAT registered. 

This site uses Paypal as a preferred payment method. 


PLEASE NOTE: Free shipping is ONLY applicable to the UK. For shipping outside the UK please email for prices.


PLEASE NOTE: Broadacre Bears IS NOT RESPONSIBLE for any taxes or import duties which may be applicable in your country.

Returns Policy

 

Upon receipt of your order, please open and inspect it. If for any reason you are not satisfied, please contact us immediately. Should you wish to return the item, please decide within 7 days of receipt and notify us before returning it. We will refund the cost of the item, providing that it has been safely returned in its original condition. Refunds will be processed within 7 working days after the returned goods have been received by us.

PLEASE NOTE:  It is the BUYER'S RESPONSIBILITY to pay the return postage costs and to include adequate insurance in case the bear goes missing during its return.

Privacy Policy

 This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services. This Privacy Policy does not apply to the practices of third parties that I do not own or control.


Personal information I collect:
To fulfil your order, you must provide me with certain information , such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (e.g. for a custom bear order), if you contact me directly.


The legal bases I rely on to collect, use, and share personal information:
I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services. 

The third parties with whom I share personal information:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my website, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Simon Conway, am the data controller of your personal information. If you have any questions or concerns, you may contact me at 

broadacrebears@hotmail.com

Alternately, you may mail me at: Simon Conway 121 Windsor Drive, Orpington, Kent BR6 6HE United Kingdom